Frequently Asked Questions (FAQ's)
Please feel free to contact us with any questions you may have.
To Order by Phone or for Customer Service call toll free:
Or by email at:
Q.How can orders be placed?
A. Orders can be placed online at www.biblesbythecase.com, or you may place your order by phone by calling toll free, 24 hours a day, 7 days a week 1.800.552.6035.
Q. Is shopping secure?
A. Yes! Bibles by the Case is a secure site. We are committed to the highest level of security. We use the highest level of encryption and security measures on every transaction.
Q. What are your customer service hours?
A. We are available 24 hours a day, 7 days a week by calling toll free 1.800.552.6035. Or you may email us at firstname.lastname@example.org
BIBLE BINDINGS – DIFFERENT TYPES
Q.What is Softcover?
A. Softcover = Paperback
Q. What is Hardcover?
A. Hardcover = Hardback
Q. What is Leatherflex?
A. Leatherflex = Imitation Leather (flexible but not as soft as real leather)
Q. What is Bonded Leather?
A. Bonded Leather is usually 98% leather, 2% other
Q. What is Genuine Leather?
A. Genuine Leather = Soft Genuine Leather
Q. What are the type sizes of the Bibles?
A. Type sizes are listed on the Description Page for the Bibles under “Product Details”. Bibles tend to come in type sizes from 6.6 point type to 15.0 point type. An average type size is an 8.0 (this is a typical newspaper print type size).
Q. Do you have a catalog?
A. Our catalog is exclusively online because it is so extensive. You can view our online catalog at www.biblesbythecase.com. The Bibles are all 30-70% Off with Free Ground Shipping!
SHIPPING – FREE GROUND SHIPPING
Q. Is shipping free on all orders? And how long does it take?
A. Shipping is free for all UPS Ground orders within the Continental U.S. UPS Ground orders are delivered to you within 1-2 weeks!
Approximate Time in Transit:
UPS Ground Delivers Monday- Friday, is usually 3-10 business days in transit. Tracking is available upon request.
SHIPPING – EXPEDITED SHIPPING
Q. Can I get expedited shipping?
A. Yes, while UPS Ground Shipping is FREE and orders are delivered to you within 1-2 weeks, expedited shipping is also available at a charge. Expedited Orders via UPS are available for: Next Day, 2nd Day or 3rd Day.
Placed by 11 a.m EST will ship same business day (Monday through Friday)
Placed after 11 a.m. ESTwill ship next business day (Monday through Friday)
SHIPPING –TO ALASKA AND HAWAII
Q. Do you ship to Alaska, Hawaii?
A. Shipping is within the Continental U.S. (excluding Alaska & Hawaii.)
OUR GUARANTEE - RETURN POLICY
Q. What is your return policy?
A. We offer a 100% 30-Day money back guarantee! Just send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or full refund. Of course, if the mistake is ours for any reason, we'll pay for return shipment.
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges.
IMPORTANT: PLEASE E-mail for Return Merchandise Authorization # - (RMA #) and return directions to ensure proper credit for return. Please clearly mark your RMA on the outside of your package.
Please be certain to ship your package insured to ensure safe arrival.